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Guest Questionnaire

The Clarion Hotel Stockholm strives to constantly improve quality and the level of our guest service. As our guest, our goal is for you to not only want to return to us, but to also feel you would happily recommend our hotel to other colleagues and friends. In other words, we want you to be extremely satisfied! Your feedback is very helpful to us - both positive feedback and constructive criticism helps us to constantly improve and evolve.
 
Thank you for your cooperation!
 
 
1. Consideration is one of our watchwords. We aim to be humble and accommodating, and show interest in your needs. We want you to feel special when you stay with us. Do you fell that we are able to live up to this aim?
No Partly Yes Definetly Don´t know
Reception
Conference
Restaurant/Bar
Breakfast
Housekeeping
Extra comments:


2. How do you feel about our performance in the following departments?
 
Poor Ok Good Very Good Don´t know
Reception
Conference
Restaurant/Bar
Breakfast
Housekeeping
Extra comments:
 

3. Did you at any point find that you received a ´No´ as an initial response to a question you asked us?
Yes No Don´t know


4. We are constantly working to improve. Do you think we have shown interest in what you as a guest think about our hotel and the comments you have?
No Partly Mostly Yes Definitely

5. Have any of our staff made an impression on you? Please give us details


6. What do you think we could do better?


7. Would you consider recommending our hotel to a friend/colleague who is travelling to the city?

No Maybe Happily Absolutely

8. How many nights do you stay at a hotel in this location per year?

1-3 4-10 11-25 25-40 Over 40

I would be happy for you to contact me to respond to my comments


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